F.A.Qs

About the user profile

How do I start using etrueloves?

Want to start using etrueLoves but don't know where to begin? It's easy! It all starts with setting up your profile. Already signed up? If so, it's time to let other members get to know you better. Describe who you are, upload real and recent photos, choose the type of person you are looking for, and share your interests and hobbies.

Once you have completed your profile, you can use the filters to find people that match your preferences based on your interests.

Which photograph should I use at etrueloves?

Upload to etrueloves real pictures that show you as you are. Ask yourself, how do you want to look if you are going to meet someone special? How do you want to project yourself? Be sure to upload a well-focused photo with good resolution or quality and good lighting, and don't forget to smile!

Selecciona fotos que te muestren de manera favorecedora y que representen tus intereses y hobbies.

What should I write in my biography?

Your profile is an overview of who you are. Write a short text describing your personality, interests, and what you seek in a partner. This will help you match with people who share your interests. Remember to be honest and authentic in your description. Write in a positive and friendly tone.

How do I upgrade my account?

Para que puedas comunicarte con otros miembros, deberás suscribirte a nuestra membresía. Para hacerlo, debe hacer clic en “Actualizar cuenta” y elegir entre las opciones disponibles.

How do I improve my profile?

When it comes to online dating, your profile is your calling card: it's the first impression you'll make on potential matches. Finding ways to stand out from the crowd and get their attention from the start is essential.

Follow these 3 simple steps to make your profile more attractive:

• Add some flattering photos that show your personality and lifestyle.
• Complete your biography with exciting information about yourself: share your hobbies, passions, and what makes you unique.
• Describe the type of person you are looking for and what qualities you value in a relationship.

We'll leave you some additional tips to succeed in your search:

• Showcase your favorite activities and what you enjoy doing in your spare time.
• Avoid group photos and photos wearing sunglasses so people can see you clearly.
• Focus on what you like and are looking for rather than listing what you don't want.
• Use humor or say something interesting that could be a conversation starter.
• Consider adding information about your hobbies, personality, and life goals.

What kind of information should I not share with other users?

It is important to keep in mind what information you should not share with other users:

• Personal telephone numbers.
• Personal e-mail address.
• Home address or other contact information.
• Any data of a personal nature.

Although our online chat is configured to prevent the exchange of email addresses, it is your responsibility to handle your personal data and information with caution when interacting with other etrueloves members. Always remember to protect your privacy and be safe online.

F.A.Qs

Questions about the operation of the platform

How do etrueloves matches work?

Two users who hit like on each other will match, and at that moment, the chat will be enabled so that they can interact; that is, there must be mutual agreement to start getting to know each other.

How can I find a match?

Here's an explanation of the different ways to get in touch with the members you are interested in:

When someone is interested in you:

Si recibes un “Me Gusta” de otro miembro y te interesa conocerlo, simplemente puedes aceptarlo haciendo clic en el botón “Aceptar”. Inmediatamente, el chat se activará para que puedas comenzar a chatear con él o ella.

Es importante destacar que el chat solo se activará cuando ambas personas hayan expresado su interés mutuo seleccionando la opción “Me Gusta”. Si solo una de las dos personas selecciona “Me Gusta”, el chat no se activará.

When you want to get in touch with someone:

Si ves a alguien que te gusta pero aún no han hablado, puedes visitar su perfil y hacer clic en el botón “Me gusta” para iniciar la comunicación.

Luego, solo tendrás que esperar a que esa persona vea tu perfil y, si también le interesas, te responderá con un “Me Gusta”. A partir de ahí, podrán comenzar a comunicarse a través del chat en línea o mensajes de correo electrónico.

When you want to communicate with someone you have already been in touch with or check if they have replied to you:

Toda tu correspondencia se guarda en la Bandeja de entrada. Allí encontrarás los “Me Gustas” junto con los mensajes recibidos.

We recommend that you check your inbox frequently to quickly locate people you have been talking to in the past and review your exchanges. All unread messages from your contacts will be flagged with a red circle so you won't miss them.

Where can I learn the rules for coexistence and security in the etrueloves community?

We invite you to review our privacy policy. Click here.

What can I do to block or report someone?

La seguridad es el pilar más importante que promovemos en etrueloves. Por ello, Si sucede algo que te incomode o te haga sentir vulnerable, debes denunciarlo al correo: info@etrueloves.com

What should I do if I forgot my password?

Si olvidaste tu contraseña, puedes restablecerla fácilmente haciendo clic en la opción de “Olvidé mi contraseña” en la página de inicio de sesión. Te guiaremos a través del proceso de restablecimiento de contraseña para que puedas acceder a tu cuenta nuevamente.

Is it true that if all I'm looking for is casual encounters, etrueloves is not for me?

Our doors are open to all people who want to establish solid, lasting relationships and find their true love. This is also what sets our platform apart, as we seek that those who are here are looking for the same things out of relationships.

F.A.Qs

Questions about registration and membership

How does the registration of etrueloves members work?

At etrueloves, we honor chivalry. That is why our model connects members who do not have to pay to register with others who do. It works like this: registration for Colombian women is free of charge, whereas men living in Canada and the United States must pay a monthly, quarterly, or annual membership fee to join the etrueloves community.

To qualify as free members, women must provide truthful, accurate, and quality content for their profiles, including their ID, photos, videos, and a profile description. You must also be active on the website.

Women do not pay for etrueloves.com services, which allows more members to participate actively.

How do you pay our membership fee?

The payment process is simple for gentlemen wishing to have an etrueloves membership. We offer several payment options, including:

Debit/Credit Cards:We accept Visa, MasterCard, Maestro, American Express and others.

Make sure your card can be used internationally and for online payments. You can verify this information by calling the phone number on the back of your card.

Si necesitas ayuda con el proceso de pago o tienes alguna pregunta, no dudes en contactarnos al correo electrónico info@etrueloves.com. Estamos aquí para ayudarte en cualquier momento.

How does etrueloves promote safety?

For us, the safety and privacy of our members is a top priority. We follow the legal standards governing international dates.

We have strict policies to help users interact on the platform freely. That is why our group of experts verifies the profiles of both men and women, and our technology provides support. We foster a safe and reliable environment for you to meet new people and find love, with measures such as:

● Profiles: We encourage and motivate users to verify their user.

●Content moderation: We have a team of moderators who monitor platform activity and remove inappropriate content.

● Data protection: Your data is protected under our Privacy Policy.

●Secure payments: We use safe and reliable payment methods to protect your financial data.

However, digital media and networks pose many risks and pressing situations, so here are some cybersecurity tips for you:

● Do not share personal information such as your phone number, address, or email with anyone you do not know until you are absolutely sure this will not put you at risk. There is an online chat on the platform to avoid such a situation.
● If someone asks you for money or seems suspicious, report it immediately.
● Trust your gut: If something feels wrong, it probably is.
If you find any inappropriate or suspicious content on Etrueloves, report it immediately to our team of moderators: info@etrueloves.com. We will be very strict with any anomalous situation that may arise.